“Brian Kalma, one of the Zappos employees who came up with the idea for the
“Brian Kalma, one of the Zappos employees who came up with the idea for the revamped customer service line, said the company’s use of Holacracy, a self-management system in which there are no managers and employees define their own jobs, had helped to create an environment where the idea could come to life.” Retail therapy: […]
“Brian Kalma, one of the Zappos employees who came up with the idea for the Read More »











