Curating Content To Support Learning About Humanity's Transition

This content was posted on  21 Jan 22  by   Enlivening Edge  on  Website
Reinventing Management: The Bold Transformation of A Peruvian Laundry Service – Part 2

By Joost Minnaar and originally posted as a single article at

This is Part 2 of a 2-part article. Read Part 1 here.

Implementing a framework of key practices

Olivier recognized that accountability was essential for him to trust his people fully. Together, they created a framework of key practices that enabled employees to self-manage, actively listen to each other, collaborate on important decisions, and resolve conflicts with themselves and clients.

Thanks to the research done by the team at the Technical University of Madrid, we can distill the five key practices that made the second transfer of authority a success.

1. Clear purpose

The first practice is a rather straightforward one. Everything at Pressto Peru must revolve around a strategy that is based on a clear yet very simple purpose: “Treat our customers’ clothes as if they were our own.”[…]

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